High qualitysince 1984
MANUFACTURING PRECISION FOR MANY SECTORS
Política da Qualidade
JL Santos is committed to excellence, sustainability and continuous improvement in it’s services, products and effectiveness of the Quality Management System, aiming at customer trust and the development of the region. The awareness of employees for the methodologies created in the company and the promotion of internal communication, provide the maximization of everyone's contribution to the improvement and creation of the status of SME leader.
From this perspective, our Quality Policy is based on the following principles:
Know moreSee less
Customer Satisfaction - Exceed expectations through compliance with agreed requirements and the delivery of effective and reliable solutions;
Partnerships with Suppliers - Consider suppliers as business partners, ensuring quality, innovation and compliance with deadlines;
Employee Valorization - To encourage continuous learning and active participation, whilst fostering a safe, motivating and respectful environment;
Continuous Improvement - Constantly optimize products, services and the Quality Management System, based on data, audits, indicators and internal suggestions;
Environmental Sustainability - To incorporate environmentally responsible practices and reduce negative impacts, by using resources efficiently and obeying environmental legislation;
Risk and Opportunity Management - Identify, evaluate and address risks and opportunities that may affect process performance, customer satisfaction or product quality;
Commitment to Legal and Regulatory Compliance - Comply with all applicable legal, regulatory and norms requirements.
In accordance with the NP EN ISO 9001:2015 standard, this policy is communicated to, understood by and implemented by all interested stakeholders, and is periodically reviewed to ensure that it remains up to date and effectiveness in the face of internal and external changes.
Marinha Grande, October 01, 2025
Certificate (Soon)Mission, Vision and Values
JL Santos's business unit has as its mission the production of precision metal parts, with characteristics superior to those of existing alternatives, with expertise, quality, responsiveness and compliance with the requirements established with customers, while capturing the various dynamics of demand.
In terms of vision, the management aims to sustain an assertive dynamic of offer that attracts, captivates and retains each of the customers and market, developing a geographical conquest on a global scale.
Know moreSee less
At JL Santos, we believe that lasting success is built on a solid foundation of values. More than just words, our principles guide every decision, every relationship and every delivery we make. Thus, the values by which the company is governed are the following:
Commitment to Quality: We always pursue excellence in everything we do, ensuring that our products and services exceed expectations;
Ethics and Transparency: We act with honesty, clarity and integrity, building trust with our customers, partners and employees;
Respect and Valuing People: We encourage a healthy, collaborative and inclusive work environment, where everyone has a voice and is recognised;
Continuous Innovation: We are constantly evolving, adopting new ideas and technologies to deliver increasingly efficient solutions;
Social and Environmental Responsibility: We embrace our role in building a better future, promoting sustainable practices and contributing to community development.
These are the principles that guide JL Santos on a daily basis and reflect who we are: a company committed to the present and prepared for the future. We have a Code of Good Practices and a Code of Conduct which we provide to every employee from the moment they join the company, and can also be consulted by other stakeholders.
